Frequently Asked Questions
Insurance & Payment
​
What insurance plans do you accept?
River Bend Wellness is in-network with CareFirst, BlueCross and BlueShield, and United.
​
What if my insurance isn't accepted?
If you have out-of-network benefits or are not covered by the insurance plans we accept, private pay options are available. After payment, we can provide a superbill that you can submit to your insurance company for possible reimbursement.
​
What are your session rates?
Please contact us for current session rates.
​
Location & Accessibility
​
Where is your office located?
River Bend Wellness is conveniently located in Williamsport, MD, serving clients throughout Washington County, including Hagerstown, Boonsboro, Clear Spring, and surrounding areas.
​
Do you offer virtual therapy sessions?
Yes! We offer secure, HIPAA-compliant virtual therapy sessions in Maryland. This allows us to provide mental health services to clients across the state, from Baltimore to the Eastern Shore, Western Maryland to the DC suburbs.
​
Are in-person sessions available?
Absolutely. Anne Jenkins offers in-office visits at her Williamsport, Maryland location for clients who prefer face-to-face sessions or live nearby in Washington County, MD.
​
Starting Therapy
​
How do I get started with therapy?
Getting started is simple. Please complete this form to get started.
​
What happens in the first session?
Your first session is primarily focused on getting to know each other. Anne will ask about what brings you to therapy, your background, current challenges, and goals. This is also an opportunity for you to ask questions and determine if her approach is a good fit for your needs.
​
How long does the intake process take?
The initial intake process typically takes 1-2 sessions. This allows Anne to gather comprehensive information about your specific situation and develop a personalized treatment plan.
​
Treatment Process
​
How long does treatment typically last?
The duration of therapy varies based on individual needs and goals. Anne will discuss expectations about treatment length during your initial sessions and regularly review progress.
​
How frequently will we meet?
Most clients begin with weekly sessions. As progress is made, sessions may transition to bi-weekly or monthly. Anne works with each client to determine the optimal frequency based on their unique situation and needs.
​
What if I need to cancel or reschedule?
We understand that life happens. We ask for at least 48 hours' notice for cancellations or rescheduling to avoid a cancellation fee. This policy helps us serve all our clients effectively.
​
Specialized Care
​
Do you work with children and adolescents?
Anne works primarily with adults and older teenagers on a case by case basis. Please reach out to discuss.
​
What is your approach to trauma therapy?
Anne utilizes evidence-based trauma treatments, including Cognitive Processing Therapy (CPT) and Trauma-Focused CBT. She tailors her approach to each client's unique needs, creating a safe environment for healing.
​
Can you help with gender identity or sexual orientation questions?
Absolutely. Anne provides affirming, knowledgeable support for individuals exploring questions related to gender identity and sexual orientation. She creates a safe space for self-discovery and navigating related challenges.
​
Do you work with neurodivergent individuals?
Yes, Anne offers specialized support for neurodivergent individuals, including those with autism spectrum conditions and ADHD. Her approach honors neurological differences while addressing practical and emotional needs.
​
Confidentiality & Records
​
Is therapy confidential?
Yes, confidentiality is a cornerstone of therapy. Information shared in sessions is protected by law, with limited exceptions such as risk of harm to self or others, suspected abuse of vulnerable populations, or court orders. Anne will discuss these limitations in detail during your first session.
​
How do you maintain client records?
River Bend Wellness uses a secure, HIPAA-compliant electronic health record system to maintain client information. Your privacy and data security are top priorities.
​
Have another question?
If you have questions not addressed here, please don't hesitate to reach out.